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Last updated: August 31, 2026

TGS Surf Experiences respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit www.tgssurf.com, contact us, or book one of our surf lessons or surf trips.

1. INFORMATION WE COLLECT

We may collect personal information that you provide when you:

• Book a surf lesson or surf trip
• Complete a booking or contact form
• Contact us by email, WhatsApp, telephone, or social media
• Make an online payment
• Request information about our services

This information may include your name, email address, telephone number, booking details, preferred date and time, number and ages of participants, surfing experience, accommodation or pick-up information, and any other information you voluntarily provide.

When relevant to the safety or organization of an activity, you may also choose to provide information about medical conditions, injuries, allergies, or other circumstances that we should know before the service. Please provide only information that is necessary for your safety and participation.

Our website may also automatically collect technical information, such as your IP address, browser type, device information, pages visited, and general website activity through cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process, manage, confirm, reschedule, or cancel reservations
• Communicate with you about your surf lesson or surf trip
• Arrange meeting locations, transportation, or complimentary pick-up
• Adapt the activity to the participants’ ages, experience, and safety needs
• Process payments and prevent fraudulent transactions
• Respond to questions and customer service requests
• Operate, protect, analyze, and improve our website and services
• Comply with legal, accounting, safety, and regulatory requirements
• Send promotional communications only when you have agreed to receive them

You may ask us to stop sending promotional communications at any time.

3. BOOKINGS AND PAYMENTS

Our website and online booking system are hosted through Wix.com. Information submitted through our booking forms may be processed and stored through Wix’s systems.

Online payments may be processed by third-party payment providers, including PayPal and other payment processors available through our website. TGS Surf Experiences does not directly store complete credit or debit card information. Payment providers process payment information under their own privacy policies and security practices.

PayPal’s Privacy Statement is available at:
https://www.paypal.com/us/legalhub/paypal/privacy-full

4. HOW WE SHARE INFORMATION

We do not sell or rent your personal information.

We may share information only when reasonably necessary with:

• Wix and service providers that host or support our website and booking system
• Payment processors and financial institutions
• Communication, analytics, security, and technical service providers
• Transportation providers or team members directly involved in delivering your booked activity
• Government authorities or other parties when required by law or necessary to protect safety, rights, or property

These providers may process information only as necessary to perform their services or meet their own legal obligations.

5. CHILDREN AND MINORS

Surf lessons and trips may include participants under the age of 18. Reservations for minors must be completed or authorized by a parent or legal guardian.

We may collect a minor participant’s name, age, surfing level, and relevant safety information when provided by the parent or guardian. We use this information only to organize and safely provide the booked service. We do not knowingly request personal information directly from children without appropriate adult authorization.

6. COOKIES AND ANALYTICS

Our website may use essential cookies required for security, navigation, bookings, payments, and proper website operation. It may also use analytics or other optional cookies to help us understand website performance and visitor activity.

Where required, visitors can accept or decline non-essential cookies through the cookie settings displayed on the website. Disabling certain cookies may affect some website functions.

7. DATA STORAGE AND INTERNATIONAL PROCESSING

Because our website, bookings, communications, and payments may be supported by international service providers, personal information may be processed or stored outside Costa Rica.

Wix and other providers use their own technical and organizational safeguards to protect information processed through their services. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Complete and manage the requested service
• Maintain booking, payment, tax, and business records
• Respond to questions, complaints, or legal claims
• Meet applicable legal and regulatory obligations

When information is no longer required, we may delete it or securely anonymize it.

9. YOUR PRIVACY RIGHTS

Depending on the laws applicable to you, you may request to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Withdraw consent where processing is based on consent
• Request deletion of your information, subject to legal or operational retention requirements
• Object to or limit certain uses of your information
• Stop receiving promotional communications

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services, including social media platforms, maps, payment providers, and travel or review platforms. Their privacy practices are governed by their own policies. TGS Surf Experiences is not responsible for the privacy practices or content of third-party websites.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, website functions, providers, or legal obligations change. The revised version will be posted on this page with an updated revision date.

12. CONTACT US

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:

TGS Surf Experiences
Guanacaste, Costa Rica
Email: tgssurfexperiences@gmail.com
WhatsApp: +506 7151-4415
Website: www.tgssurf.com