​

Last updated: September 1, 2026

This Refund Policy applies to surf lessons, surf trips, and other services booked with TGS Surf Experiences. By making a reservation, the customer agrees to the following cancellation, rescheduling, and refund conditions.

1. CANCELLATIONS MADE AT LEAST 24 HOURS IN ADVANCE

Customers who cancel at least 24 hours before the scheduled start time are eligible for a full refund of the amount paid for the canceled activity.

The cancellation must be submitted through the online booking system or communicated directly to TGS Surf Experiences by email or WhatsApp. The cancellation time will be determined by the time the online cancellation or message is received.

2. LATE CANCELLATIONS

Cancellations received less than 24 hours before the scheduled start time are non-refundable.

The 24-hour deadline is strict. A cancellation received after the deadline, even by one minute, does not qualify for a refund, credit, or transfer to another date.

3. RESCHEDULING REQUESTS

Requests to reschedule must be received at least 24 hours before the scheduled start time and are subject to availability.

Requests received less than 24 hours before the activity may be treated as late cancellations and do not guarantee a new date, credit, or refund.

4. NO-SHOWS AND LATE ARRIVALS

Customers who do not attend their scheduled activity are considered no-shows and are not eligible for a refund or credit.

Late arrival may reduce the duration of the activity. If the delay makes it impossible or unsafe to provide the service, the booking may be treated as a no-show without a refund.

5. WEATHER AND OCEAN CONDITIONS

Surfing depends on changing natural conditions. TGS Surf Experiences may reasonably change the start time, beach, route, or activity plan because of tides, waves, weather, safety, road access, participant ability, or other operational circumstances.

A reasonable change of beach or start time does not automatically qualify for a refund when TGS Surf Experiences can still safely provide the booked activity.

6. CANCELLATIONS BY TGS SURF EXPERIENCES

If TGS Surf Experiences determines that the activity cannot be safely or reasonably provided and cancels the service, the customer may choose between:

• Rescheduling the activity, subject to availability; or
• Receiving a full refund of the amount paid for the canceled activity.

TGS Surf Experiences is not responsible for additional expenses such as accommodation, flights, meals, independent transportation, or other travel arrangements.

7. REFUND PROCESSING

Approved refunds will normally be returned to the original payment method when possible.

TGS Surf Experiences will submit approved refunds as soon as reasonably possible. The time required for the funds to appear in the customer’s account depends on the payment provider, card issuer, or financial institution.

TGS Surf Experiences will refund the amount charged for the eligible service. Currency conversion differences, exchange-rate changes, or independent bank charges are controlled by the customer’s financial institution and may affect the final amount displayed in the customer’s account.

8. HOW TO REQUEST A CANCELLATION OR REFUND

To cancel or reschedule within the permitted time, use the online booking system or contact TGS Surf Experiences by email or WhatsApp. To request an eligible refund or additional assistance, contact:

TGS Surf Experiences
Guanacaste, Costa Rica
Email: tgssurfexperiences@gmail.com
WhatsApp: +506 7151-4415
Website: www.tgssurf.com

Please include the customer’s name, booking date, scheduled activity, and booking confirmation information.

9. RELATIONSHIP TO OUR TERMS AND CONDITIONS

This Refund Policy should be read together with the TGS Surf Experiences Terms and Conditions. If a situation is not specifically addressed here, the applicable Terms and Conditions and Costa Rican law will apply.